Welcome
At Olo (Olo Space Oy, “we,” “us,” “our”), your privacy is a priority. This Privacy Policy (“Policy”) is created to inform you about the data processing practices of Olo. This document applies to the Olo application available in the App Store and Play Store, websites (olo.app, olo.audio, olo.space) and their subpages, as well as email communication and activity on Olo’s social media accounts. We refer to these collectively as “services,” and each person interacting with them as “you” or “user.”
We process personal data according to the General Data Protection Regulation (EU 2016/679). Furthermore, we follow good governance and data processing practices when processing information about our users. For further information about GDPR, please visit EUR-Lex.
Controller
The data controller responsible for your personal data is:
Olo Space Oy
Business ID: 3334728-9
Address: Päivärinteentie 10, 58180 IHAMANIEMI, Finland
Contact Email: support@olo.space
If you have questions about this Privacy Policy, feel free to reach out at support@olo.space.
Information We Collect
To provide and enhance your experience with Olo, we may collect the following categories of personal data:
1. User-Provided Information:
• Email address and password for account creation and login.
• Feedback or responses to in-app questions such as “How do you feel?”
• Communications with us via email, support channels, or social media.
2. Automatically Collected Information:
• Device information (e.g., model, operating system version).
• Interaction data, such as feature usage (e.g., sound journeys, breathing assist).
• Error logs and timestamps related to app functionality.
• IP address, browser type, and location information.
How We Use Your Data
We use your personal data for the following purposes:
1. Providing Services:
• Enable account login and access to the Olo app.
• Display your personalized journey history and reflections.
2. Improving Services:
• Analyze aggregated, anonymized data to optimize features.
• Conduct surveys and usability studies.
3. Maintaining Security:
• Detect and prevent fraud, unauthorized access, and other security threats.
• Ensure compliance with legal obligations.
4. Personalization:
• Tailor content recommendations to your preferences.
• Customize your user experience based on past interactions.
5. Marketing and Communications:
• Send updates about Olo’s features, news, and promotional offers (with your consent).
• Notify you of changes to our policies or terms of service.
Where We Get Your Data
1. Directly From You:
• Information you provide during account registration or through app interactions.
2. From Your Device:
• Automatically collected data, such as error logs or navigation patterns.
3. Via Cookies and Analytics:
• Data collected by cookies or similar technologies for app analytics and functionality.
Who Else Gets (Some of) Your Data?
We use trusted third-party providers to help deliver and improve Olo’s services:
• Infrastructure: Google Firebase (for secure data storage).
• Communications: Lu.ma (events), Beehiiv (email communication).
• Payments: Stripe and Shopify (billing and payment processing).
• Analytics: Mixpanel and Heap (user behavior analysis), RevenueCat (subscriptions) Sentry (bug tracking).
• AI: We use Anthropic and OpenAI services for advanced computational tasks, including but not limited to, artificial intelligence operations and language processing. All data processed through these services is anonymized, containing only the contents of journal entries without any user-identifying information.
These providers process data in compliance with applicable data protection laws. They are bound by contracts that restrict the use of your data to Olo-related purposes.
Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
• Active Users: Personal data is retained while you actively use the Olo app.
• Inactive Accounts: Data is deleted after 24 months of inactivity.
• Legal Obligations: Certain data may be retained to comply with legal or regulatory requirements.
Deleted data may remain in encrypted backups for up to 30 days for disaster recovery.
Data Transfers Outside the EU
Olo processes some data using third-party providers outside the European Union. For example, Google Firebase and Stripe may involve data transfers to the United States.
To ensure compliance with GDPR, we rely on Standard Contractual Clauses (SCCs) and other safeguards to protect your data during international transfers.
Your Rights
You have the right to:
• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
Security
The personal data we process will be kept confidential. We have employed necessary technical and organisational security measures to protect your personal data against unlawful or unauthorised access, disclosure, loss and other unauthorised processing. These measures include, for example, use of firewalls, encryption technologies and secure facilities, appropriate access control, controlled grant of access rights and supervision of use of systems and properly instructing our personnel participating in the processing of personal data.
Changes to This Privacy Policy
Olo may update this Privacy Policy to reflect changes in services or legal requirements. Material changes will be communicated through in-app notifications or emails. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: support@olo.space
This privacy policy was updated 19.12.2024
